Orders may take 2-3 days to process. Please allow approximately 7 day to receive your order (depending on the shipping speed). Please call the store at 718-215-5959 to check if we can expedite the order.
Our preferred shipping method is with UPS however it is not limited UPS. Shipping options are provided at time of checkout. To track your order click here and enter information which you received in your order confirmation e-mail.
In addition to standard shipping rates, there can be a minimal packaging fee. This fee (if applied) varies from product to product and is based on the fragility of the product and will be included in shipping cost.
Please note: We do not take responsibility for any shipped items once the order leaves the store. Damages that occur during shipping is beyond our control.
If you are shipping to multiple addresses, please contact us and we will assist you.
Summer Shipping Notice!
Many items sold on thechocolatebarusa.com are heat sensitive and may melt in transit. We’d like to help you to prevent this from happening!
We recommend that you choose heat resistant packaging below ($4.99) and choose a shipping option of 2 days or fewer.
If the temperature in your part of the country is above 80°, our 100% Satisfaction Guarantee cannot guarantee against melting.
Also, if we are experiencing high temperatures on our end we may delay shipment until things cool down a bit.
Orders placed on Wednesday after 2pm will ship the following Monday as the heat resistant packaging lasts upto 48 hrs.
You may also want to ship to a work address so that the package won’t be left outside.
At The Chocolate Bar we strive to satisfy our customers. If there is a problem with your order, or you just want to return or exchange an item please contact us within 10 business days (due to the perishable nature of our products) to inform us about your dissatisfaction with our product, so we may assist you.
Returns and exchanges may be subject to a restocking fee, decided at our discretion.
We will not accept any open packages, we only accept returns on items in new or unused condition. Any return or exchange must be in sealed condition.
Upon receiving a return item, we will inspect the product’s condition for quality control. After the product’s original condition has been verified, we will issue a refund. Most refunds are processed within 5 business days of receipt.
Please keep the original box that your order came in as well as your invoice, so that we can process your return efficiently.
Delivery charges are not refunded, unless applicable.
The Chocolate Bar takes the utmost care and concern for your privacy while you are shopping on our Website. The Chocolate Bar does not sell or share any personal information gathered from our Website. In order to process orders we need to obtain certain information such as your name, shipping and billing information, phone number, email and credit card information. Transactions on our Website are secured via an SSL certificate and our Website does not store your credit card information.
You agree that: (i) the services being provided and goods sold by The Chocolate Bar shall be deemed solely based in New York; and (ii) the Website shall be deemed a passive website that does not give rise to personal jurisdiction over The Chocolate Bar, either specific or general, in jurisdictions other than New York. These Terms and Conditions (view extended version) shall be governed by the internal substantive laws of the State of New York, without respect to its conflict of laws principles. Any claim or dispute between you and The Chocolate Bar that arises in whole or in part from your use of the Website shall be decided exclusively by a court of competent jurisdiction located in Kings County, New York. These Terms and Conditions, and any other legal notices published by The Chocolate Bar on the Website, shall constitute the entire agreement between you and The Chocolate Bar regarding your use of The Chocolate Bar’s Website. If any provision of these Terms and Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any term of these Terms and Conditions shall be deemed a further or continuing waiver of such term or any other term, and The Chocolate Bar’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision. The Chocolate Bar reserves the right to amend these Terms and Conditions at any time and without notice, and it is your responsibility to review these Terms and Conditions for any changes. Your use of the Website following any amendment of these Terms and Conditions will signify your assent to and acceptance of its revised terms. YOU AND THE CHOCOLATE BAR AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.